Help

Do you have problems with login? There are some resons.

If you have forgotten your password, please click the password forgotten link. Beware, if you do that too often your account will be locked.

You have 5 login attempts. Then your IP will be blocked from our system.

Your account is locked? Wait 15 minutes and try again.

If there more failed logins, your account will be banned. Then you can write an email to loginproblem@btcx24.com Please specify your problem. Tell us:

  • your username?
  • your email address?
  • your IP address?
  • it is a static or a variable IP address?
  • some infos to your account e.g. what coin you has at last tradet, your coin ballance, somthing about your account.

It is not allowed to use a disposable e-mail address, if you do that we cannot help you.